Importance of Interpersonal Skills at Work

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Last Updated: Jun 23, 2017

Interpersonal skills are defined as the life skills we use every day when communicating and interacting with other people, both individually and in groups. People who put more effort into developing their interpersonal skills are more successful in private and personal life. Due to the competitive atmosphere at workplace today, it is easy to neglect the importance of interpersonal skills. The truth is, they are incredibly useful for the working environment, and this post explains why.

Interpersonal Skills Build Relationships

Developing interpersonal skills allows you to build connections and improve the relationship with your co-workers. Regardless of the type of industry or workplace, co-workers need appreciation and affirmation, they like to know you value and acknowledge their skills. Lack of kindness and respect make you seem unapproachable and self-focused. On the other hand, interpersonal skills show you are caring, approachable, enable you to create strong, healthy relationships with co-workers and bosses. All these factors are also essential for overall positive experience at work and career progress.

Reduces Risk Of Lawsuits

Reduces Risk Of Lawsuits
Chances are high you don’t think this is important in the first place primarily because we don’t really understand why our relationship with other people has an impact on the business in general. Poor interpersonal skills can, indeed, lead to lawsuits due to lack of adequate communication with other people. If you don’t interact with other team members properly, the risk of mistakes and negative outcomes increases significantly. This opens the door for a lawsuit filed by unsatisfied clients.

Allows Open Feedback Loop

In business, feedback loop as an essential component of a dynamic workplace. Basically, the term refers to the communication that occurs between a task-giver and task-completer. It’s simple; as a person completes the project or task, he/she may ask for feedback from the supervisor who gave it. Then, the supervisor provides feedback telling them whether they did a good job or some modifications have to be made. After making these adjustments, a person gets yet another assignment, and the cycle continues.

Poor interpersonal skills negatively affect this feedback loop. In most cases that happen when a person is unapproachable, lacks good communication skills, and absent mentally and physically. Lack of feedback doesn’t allow you to improve common mistakes you make, and you’re bound to repeat them. It is needless to mention this has a negative effect on your overall performance and career in general.

Decreases Customer Service Problems

Decreases Customer Service Problems
Clients or customers want assurance that some business/organization cares about their needs. They want to be 100% sure that people who work there will handle every project and potential issue successfully and in a professional manner. Poor interpersonal skills at workplace don’t just affect a relationship between a few people or within the department, but the entire company. Problems arise, customers aren’t satisfied, and again due to lack of communication, their problems aren’t handled properly. On the other hand, strong interpersonal skills reduce the risk of customer service problems and allow you to communicate with clients and resolve any issue without losing them.

More Opportunities

Bad interpersonal skills create a toxic environment, and nobody likes to be around people who don’t care about communication and good relations with co-workers and superiors. Working on your communication and cooperation skills gives you more opportunities through connections with other people. It’s simple if you leave a good impression people are more likely to give you good references or recommend you to someone who’s hiring a person with skills you have.

Strong Leaders

Positive attitude, ability to listen to others, cooperation, conflict management strategies, and other interpersonal skills also produce strong team leaders, managers, and supervisors. Your success, respect, and reputation at work depend on your relationship with other people. Leaders who don’t pay attention to those relationships lose the respect of their team members. Generally, people are more likely to work for (and trust) a person who makes an effort to create a pleasant and functional atmosphere based on mutual respect of all parties involved.

Interpersonal Skills You Need At Workplace

Interpersonal Skills You Need At Workplace

  • Communication
  • Good relationships with other people
  • Empathy (understanding the feelings and emotions of others)
  • Cooperating with other team members, supervisors, managers
  • Positive attitude
  • Approachable
  • Showing respect
  • Active listening

Tips To Improve Interpersonal Skills

  • Always express yourself in a calm, patient manner
  • Instead of spreading negativity, focus on being positive
  • Let your co-workers know you appreciate their expertise, don’t be afraid to compliment someone
  • Show interest in your co-workers and things they have to say, and actually, listen to them
  • Practice empathy

Read More: Exciting Summer Jobs For Teenagers To Add More Cash In Their Pockets


Interpersonal skills are vital for the proper functioning of the team and the entire business or organization. They build a good relationship with other people, prevent serious mistakes that could lead to lawsuits, decrease the risk of customer problems, and create more job opportunities thus leading to a career success. Try practicing interpersonal skills at work today.

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