Customer Satisfaction survey reveals Comcast and Time Warner Cable scored the lowest

Written by

Last Updated: May 22, 2014

Comcast and Time Warner Cable are in the midsts of trying to merge, but everyone on the Internet and even the Justice Department has taken interest in the merger and is actively trying to stop it from happening.

In one of the largest surveys in the United States, we got a look at just how unhappy customers were from Comcast and Time Warner Cable, ranking them the lowest in customer satisfaction out of any service, even below United Airlines, Bank of America and Sprint.

Both Comcast and Time Warner Cable scored below 60 out of 100 and were the only two companies in the United States to hit below that mark, pretty impressive considering the dire service United Airlines and Sprint offer to consumers.

This just goes to show the hatred for the two companies, who are actively working to make sure they stay out of each others neighbourhoods and keep prices even so customers never find a better deal elsewhere.

The $45 billion deal by Comcast could be one of the worst moves, but it is sort of true that the two companies don’t compete at all right now, making it almost like just a merger of two really awful companies into one huge company hated by everyone.

There may be light at the end of the tunnel, we are starting to see Google take more of an interest in Fiber expansion and some cities are getting their own municipal and public fiber for a cheaper price, forcing Comcast and Time Warner Cable to up the speed or lower the price.

What we really need is a big push in fiber optics and making sure customers know they can get better service. Cable and Phone might be two areas for improvement, but as we start to move to more Internet TV and less landline, Comcast and Time Warner Cable might gradually weed out as better services come in.

Related Posts


Hints on how to write a helpful review

A great review should have the following qualities:

  • A helpful review should connect and engage with the readers using personal experience.
  • An excellent review provides the readers with cogent and unbiased information necessary to help them make the best choice.
  • A review must be well-formatted to make reading easier by using multiple paragraphs and avoiding caps.
  • The primary goal of your review must remain to provide accurate and non-salesy information.
  • Above all, let your review be fair and honest.

We have high level of professional editorial section with zero tolerance policy on fake reviews.

To maintain the genuineness of our brand, we ensure all customer reviews submitted to us are verified and confirmed before publishing. Though we might not be a 100% accurate, however, we try our best to ensure being next to best. For a thorough verification of submitted reviews, we spend close to 7 working days before allowing any customer review to be published since we also work on the earliest submissions first.

The Quality Page Score Explained

    Your Rating*

    Were you able to find the information you were looking for on our website? YesNo

    Did you find that information valuable?

    How likely are you to share our page with a friend? Scale 1 to 5